IT Service management


“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."

 

Peter Drucker

Austrian-born American management consultant, educator, and author.
(1909 – 2005)


Modern IT organisations must have a business customer focus because IT systems are not a nice to have but are part of the business process contributing to value creation. Many IT organisations are still technology-oriented and built along silos. Adopting IT service management principles allows IT enterprise functions to transform and achieve benefits such as increased productivity or cost transparency.

 

To give you an initial overview of our delivered service, we have outlined some of our mandates for you.


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